FttN Sync Speeds & Line Tests
This article will explain;
- What is a Fibre to the Node (FttN) Sync Speed & Line Test
- What does the Line Test mean for your service
- How we use Line Tests to ensure we provide you with good value for money on your service
What is an FttN Sync Speed & Line Test
The sync speed on an NBN Fibre to the Node (FttN) service is the maximum speed that your modem can synchronise with the NBN network. This is known as the theoretical maximum speed.
There are factors that can lower the sync speed on a FttN service which include, but are not limited to:
- Length of copper line from your premises to the node
- Quality of copper line from your premises to the node, including corrosion and joint quality
- Weather conditions, including heavy rain
- Quality and layout of in-premises cabling
- Internal and External electrical interference
Some of these factors can be resolved by the owner of the service, such as internal cabling.
FttN sync speeds can deteriorate over time. We advise customers to be aware of their sync speed to ensure they have the best chance to get their selected plan speed.
A line test is a tool that retail service providers (RSPs) use to determine the maximum sync speed on a customer's FttN NBN service. This test can only be completed once a service is connected and ensures that both the RSP and the customer are aware of the theoretical maximum speed they can receive at their FttN connected address.
You can run this test in your Superloop Members Area.
You can find out more about the features available in the Members Area, here.
What does a Line Test mean to you and why is it important?
The line test shows you what the maximum theoretical speed is on your service. You can run the test as soon as your service is active.
It’s important to understand the maximum theoretical capable speed of your service so you don't end up buying a plan with speeds higher than you can receive.
How we use Line Tests to ensure we provide you with good value for money on your service
Fourteen days after your service is live, we perform a line test and email you the results. Based on the results from the line test, the email provides you with an option to downgrade your current plan, keep your current plan, or upgrade to a higher speed plan.
After this initial line test, our team will continue to update you with line test data every six months to check for degradation or upgrades to the cabling, wiring, or any other environmental conditions that may have impacted the service.
This ensures that you’re always up-to-date on what speeds your service can support and ensure you’re on the right plan.
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