Contacting Superloop Home Broadband
This article will go over all of our supported contact methods.
How to contact us
Online forms
We've created online forms so that you are able to quickly and easily submit a request for support. Once the request has been submitted you will receive a ticket number so that you are able to track your support request. We have several forms that you can fill out, depending on what the issue is.
You can select the type of form, fill it out and submit an inquiry here
Give us a call
If you are unable to submit an online form or believe that giving us a call would be a better option. You are able to do so on 1800 57 87 37.
Our Support Hours (all times in ACST/ACDT)
- Monday to Friday: 7:30am - 6:30pm ( 6.30 - 8.30 via chats only)
- Monday to Friday (sales) 7:30am - 6:30pm
- Saturday and Sunday: 10am - 6pm
- Public Holidays: 10am - 6pm
Please note that we do not have a front desk so visiting our office is not an option.
