Superloop Invoice and Billing
This article will detail how our Invoices and Billing system works
Key points:
- Services are billed in advance and are non-refundable
- Your billing cycle anniversary date will be the day of the month your service became ready for use
- Invoices will be generated 14 days prior to your billing cycle anniversary date
Billing
Services are billed one month in advance and are non-refundable. Your billing cycle anniversary date will be the day of the month that your service first became ready for use. So if your service goes active and ready for use on the 5th day of the month, both your internet quota reset date and the due date for each invoice will also be the 5th day of each month.
Invoices
Invoices will be generated 14 days prior to your billing cycle anniversary date, so that you have 14 days in order to pay the invoice until it falls due. The only exception to this is your very first invoice, which is generated on the day the service goes active and ready for use. Payment details can be found on the PDF attachment that is emailed out when the invoice is generated.
Please Note: If you are unable to make payment by the due date, you will have an additional 14 days before the service is suspended and you will no longer be able to access the internet until you contact us to request an extension. You can find out more about extensions here.
Next Steps:
Want to contact us about your invoices? Click here to fill out our quick and easy form
