nbn™ Provisioning time frame information
This article explains the process that is undertaken when a new service is requested at a property.
How long until my nbn™ service is ready for use?
If you have an nbn™ appointment, no matter the nbn™ connection type, we will need to wait until the technician has signed off that the work has been complete. This might not happen immediately after the nbn™ technician has completed the work, or left the premises. Once the technician signs off on the work, this information will be passed from NBNco's systems to ours.
If you only had a commitment (aka – a remote activation of existing nbn™ equipment), this can be as quick as activating within 15 minutes of placing your order with us, however this process can take up to 24 to 48 hours to complete, depending on nbn™ system load.
However, whether you have an appointment or a commitment, you will receive an automated text message from us right when the service has completely finished provisioning and is ready for use.
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