Proof of Occupancy(POD)
This article will go over when you may require Proof of Occupancy Documents and what is accepted
When is POD required
The most common scenario that requires Proof of Occupancy Documents to be submitted is if you're getting a new NBN Connection at a premises that either has an active internet service or FNN (landline number) that you do not own. Proof of Occupancy Documents will prove that you do reside at the premises and are able to get that service disconnected and your service connected.
What documents are accepted as POD
The following documents are accepted as valid Proof of Occupancy Documents:
Signed copy of current lease/rental agreement, must include Account Owner’s name, the service address and signatures
- Contract of sale, must include Account Owner’s name, the service address and signatures
- Utility bill (Gas, Water, Electricity) must include Account Owner’s name and the service address
Council Rates, must include Account Owner’s name and the service address
Please note that if a Proof of Occupancy Document requires signatures, it will need to be signed by all parties.
Submitting your request
Once you have one or more of the above accepted documents you can submit your request through our form, or if your request is urgent you can contact us by phone, you can find our accepted contact methods here
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