Slow service speeds
This article will go over some troubleshooting steps if your internet speed is slow
- Have you run any speed tests?
- Is any bandwidth being used?
- How does your CVC look?
Internet speed slow?
Internet speed and speed tests can be affected by a lot of factors. Due to this we must first get to the bottom of where the speed issues are coming from.
If you haven't run any speed tests and have just noticed something buffering or running slowly, it's always best to start with a speed test. Not all speed tests are built the same and we'd recommend to use this one.
If your speed test is not looking good, how have you run that speed test? If it's on a device connected Wi-Fi, try and connect to the 5GHz Wi-Fi. If that is still not looking good, try connecting a device to your router with an Ethernet cable.
Anything that is currently being used on your network will come off of your speed tests and can affect your performance overall. For example, if you were streaming a movie or TV show at the same time you were running a speed test, whatever that streaming is using will come off of your speed tests. When downloading something from the internet, the download will often try to go as fast as it can, this can often lead to your bandwidth being completely utilised by the download leaving very little or nothing left over for your other devices.
With many devices having automatic updates, you may not even realise something is downloading on your network (Windows updates, smart phone updates, game consoles etc) a good way to ensure this is not the case is to make sure that every device is properly switched off and not in standby mode.
Connectivity Virtual Circuit (CVC) is effectively the capacity we acquire from NBN. If this is at full utilisation that could be the cause of your speed issues.
We do display a helpful graph to show you how the CVC in your area is performing. If you are unsure how to log in to the member's area to check this, please click here.
Need some help with the testing or are you speeds still slow after running the tests?
Click here to fill out our quick and easy form