Invoice Extensions Explained
This article explains the process to request an extension on one or multiple invoices on an account.
How to request more time to pay an invoice
There are two different ways you can contact us to request an extension on one or multiple invoices on your account. The best method to use will depend on how urgent your request is. If you have more than 7 days before your invoice due date and don't have the time to call, you can lodge a request to us using the form below. filling out this form will lodge your request with us and we will get back to you as soon as we can.
My issue is more urgent, what do I do?
If your issue is more urgent or you have received a notification from us advising you are close to suspension from non payment, you can contact us on 1800 10 12 10. This will allow us to quickly provide the required assistance to ensure you stay connected.
Need to contact us about your invoices or request an extension? Click here to fill out our quick and easy form