NBN customer attendance appointment information
This article describes when a person over 18 must be home for an nbn™ appointment.
Do you need to be home for an nbn™ appointment?
In most cases if your address requires an nbn™ appointment, then you or somebody over the age of 18 must be present for the entire installation, to; let the NBN Co technician in, and to agree on where the equipment and infrastructure is to be installed inside the premises, as you have the right to suggest a location where the equipment will be (as long as it's a suitable location).
In some cases, an nbn™ technician will need to perform work out in the street, such as 'jumpering', but not need to attend your property. In this case, you generally don't need to be in attendance. Once you place an order with us, we will advise whether you need to home or not.
If your address doesn't require an appointment, but simply a remote activation, then nobody will need to be home.
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