Transferring your service to another provider
What to do if you have transferred away from Superloop to another provider
- Best practice is to always double check with us to ensure your service has been disconnected and billing has been finalised
- If your new provider has not performed the nbn™ Transfer correctly, your Superloop service may still remain active and incur valid charges
Do You Need to Contact Us?
It is very important to contact us to let us know that you have ported or churned your service(s) to another provider. Other providers are not permitted to make any requests or cancel your service(s) or account on your behalf. We can only accept requests from the Account Owner to close accounts and end any billing.
Additionally, if you have Superloop Fixed Wireless, there will be no way of us knowing that you have taken up a service with another provider as the Superloop Fixed Wireless network is independent of any shared Wholesale Network.
Why isn't the Disconnection Automatic?
While we have some automated systems that recognise when an nbn™ Transfer has occurred and prompt an account owner to confirm if a transfer has occurred and is valid, it's best to double check with us anyway to ensure the transfer has been performed correctly; in some situations, other providers may not action the transfer correctly and perform an 'Add New' order instead of an 'nbn™ Transfer', in this particular case; your Superloop nbn™ product will not cancel automatically and will remain active and incur valid charges.
Want to contact us about moving to a new provider? Click here to fill out our quick and easy form