Port Forwarding Breakdown
This article contains information relating to Superloop's current network configuration on Port Blocking and Port Forwarding.
What is port forwarding and blocking?
Port forwarding is a technique that is used to allow external devices access to computers services on private networks. It does this by mapping an external port to an internal IP address and port.
You can find out more about what port forwarding is here
Does Superloop Block or restrict any ports?
Superloop does not block any ports at an Internet Service Provider (ISP) level.
As port forwarding is not crucial in providing an internet service to the property, level 1 Superloop technical support agents in the contact centre are not trained to manage port forward queries.
We’d suggest getting some help from a IT Networking professional, or locating some information online regarding forwarding ports.
One such website which might be of assistance is https://portforward.com/ (Superloop is not affiliated with portforward.com in any way. Clicking the above link will take you to a third party website).
CG-NAT & Emails
With a CG-NAT address, you may find you've recently run in to issues sending emails.
There is an easy fix to this, all you'll need to do is go in to your SMTP settings, and reconfigure it, to use TCP 587, instead of TCP 25.
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