If you're looking to get another device added to your local network using your router's WiFi signal, you will need your router's WiFi password.
- Your WiFi settings such as the WiFi Name and Password are controlled entirely by your router.
- Superloop has no remote control or access over your router's configuration settings.
Obtaining Your WiFi Password
Because WiFi is not your internet connection but is instead just a way of connecting to your router without needing to use a cable, your WiFi details such as the name of your WiFi network(s) and the Password(s) are entirely controlled by you/your-router and not Superloop. This unfortunately means that we do not know what your WiFi password is.
If you are using the factory default configuration settings for your router, your WiFi network name and password will likely be displayed somewhere on the router itself (usually a label on the underside – where all the product information is).
If you aren’t using the factory default WiFi settings, you will need to log into your router's configuration settings with a device already connected to the router (either already connected to the WiFi signal or with a Laptop or Desktop PC connected with an Ethernet Network Cable) and locate the WiFi password that way (you may need to refer to your router’s User Guide/Manual on how to access the router configuration settings screen).
Local Router WiFi Performance and Responsibility
Many ISPs and nbn™ RSPs only provide internet access to a single device, this device will be whatever is currently connected to the nbn™ infrastructure in your home. In most cases this will be a Router or VDSL Modem Router.
Your router is provided with and controls a single public Internet Protocol (IP) address from your Internet Service Provider (such as Superloop) on it's Wide-Area-Network (WAN) side, and at the same time your router controls it's own Local-Area-Network (LAN) inside your home, allowing you to locally connect your devices through the use of Ethernet Network Cables or a WiFi Broadcast Signal.
If you are paying for a Superloop internet product, it is our job to make sure that your router has the means to obtain an IP address lease from us, granting your router access to the internet. This means that we need to make sure our network is running correctly, our broadband network gateways (BNG) are up and can hand out IP addresses, and that we are effectively maintaining the 'final-leg' nbn™ product to your premises that is being delivered by NBN Co.
However, this means that you (the end user) are responsible for making sure your router is configured correctly, your internal house cabling is not old or damaged, and is optimally wired for the type of nbn™ connection you have. As your router controls your WiFi, you will need to make sure you know the WiFi password, and that your WiFi Signal is configured to provide the best performance it can depending on your local area.
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