Transferring away from Superloop
This article contains information on what to do if you're still receiving invoices for a Superloop service that you have stopped using.
Key points:
- If you no longer intend to use your Superloop service, you must let us know via telephone as we do not know when you intend to stop using you service unless you tell us
- If you have relocated address, you must let us know as we do not know when you moved homes and will leave the connection running as normal until we have been notified via telephone
- Any and all invoices are valid and payable up until the end date of the current billing cycle after a request to disconnect has been made via telephone
Still Receiving Invoices
Superloop will only disconnect a service when we have been explicitly and verbally requested to do so by the Account Owner.
There are many reasons as to why someone has stopped using their service, whether it’s because they have moved house, changed service providers, or have simply gone on holiday, It’s not for us to judge or decide whether a service should be disconnected; that is the Account Owner’s decision (except in the case of debt recovery or credit management).
Click here for More information on the Superloop Disconnection process.
Next Steps:
Want to contact us about your account? Click here to fill out our quick and easy form
